Rental Agreement

This Rental Agreement ("Agreement") is entered into between 4You Prime Solution LLC, a Florida Limited Liability Company, doing business as Easy Go Orlando ("EGO" or "we"), and the Customer named at checkout or when placing an order ("you"). By proceeding, both parties agree to the following:

§ 1. General

1.1 Acceptance of Terms. By clicking the "I Agree" button on the website, placing a rental order through www.easygoorlando.com or by any other means (phone, text, email, in person, through a concierge or third party, etc.), and/or by confirming your agreement verbally or in writing, you accept and agree to this Rental Agreement, the Website Terms of Use, and our Privacy Policy.

1.2 Opt-Out. IF YOU DO NOT AGREE WITH THESE TERMS AND CONDITIONS, YOU MUST NOT PLACE AN ORDER, SIGN THIS AGREEMENT, OR ENGAGE IN ANY RENTAL TRANSACTION WITH EASY GO ORLANDO.

1.3 Modifications. Easy Go Orlando may publish a revised Agreement for future reservations. The version accepted for a confirmed reservation governs that reservation unless the Customer and Easy Go Orlando expressly agree to a change in writing. Publication of a new version alone does not change an existing rental.

§ 2. Definitions

2.1 "Website" refers to www.easygoorlando.com, owned and operated by 4You Prime Solution LLC, including all informational, promotional, and transactional content related to equipment rentals.

2.2 "Rental Period" means the period during which the rented equipment is available and/or in use or under the possession and control of the Customer, beginning at the time of actual delivery by EGO to the Customer or agreed location, and ending at the time of actual return to the agreed location. The Rental Period is automatically extended if the Customer fails to return the equipment without EGO’s consent, subject to additional fees as described in Section 4.

2.3 "Damage Protection Plan" is defined in Section 6.

§ 3. Services and Responsibilities

3.1 Orders as Offers. Placing an order constitutes an offer to rent the specified equipment, which EGO may accept or reject. If accepted, a confirmation will be sent via email. If rejected, EGO will make reasonable efforts to notify you. If you do not receive a response, contact us immediately — do not assume your order was confirmed or canceled.

3.2 Substitutions and Delivery Locations. After order confirmation, EGO reserves the right to substitute equipment if a model is discontinued or subject to a recall. Deliveries to private properties (hotels, theme parks, resorts, etc.) are subject to the property owner’s permission. If access is denied, EGO may need to change the delivery location or cancel the order, and will make every effort to notify you and present alternatives.

3.3 Rental, Not Sale. This is a rental agreement. All equipment remains the property of Easy Go Orlando at all times and must be returned to EGO.

3.4 Inspection Upon Delivery. The Customer should inspect the equipment on delivery and report any visible damage, missing part, or operating problem as soon as reasonably possible, preferably within 2 hours, with photos when available. EGO will document the condition at delivery and return. Missing the 2-hour reporting window does not automatically make the Customer responsible for a pre-existing defect or ordinary wear; EGO will consider the delivery and return records and other available evidence before assessing a charge.

3.5 Care and Responsibility. The Customer agrees to use, maintain, and care for all rented equipment in a careful and responsible manner.

3.6 Defective Equipment. If any equipment appears defective, unsafe, or if the Customer does not know how to operate it correctly, the Customer must immediately stop using the equipment and contact EGO. EGO will determine the appropriate course of action, which may include repair, replacement, or a refund for the unused portion of the rental.

3.7 Replacement Response Time. Where EGO advertises a two-hour replacement, that commitment is defined as follows. If equipment fails through no fault of the Customer and the Customer reports it to EGO by phone, WhatsApp or text, EGO will target delivery of a working replacement unit within two (2) hours of that report, counted only during EGO’s business hours (Monday to Saturday 6:30 a.m. to 6:00 p.m., Sunday 6:30 a.m. to 5:00 p.m., Eastern Time), and within EGO’s regular delivery area in the Greater Orlando region. A report made outside business hours starts the two-hour period when business hours next begin. If EGO does not deliver a working replacement within that period, the Customer’s remedy is a refund of the rental charge for each day affected, or, at the Customer’s election, cancellation of the remainder of the rental with a refund of the unused portion. This commitment does not apply where the failure results from misuse, damage, theft, loss, or the Customer being unreachable or away from the delivery address, nor where performance is prevented by weather, road closures, park or resort access restrictions, or other causes beyond EGO’s reasonable control.

3.8 Return. The Customer agrees to return all rented equipment promptly to the location designated by EGO at the agreed return time.

§ 4. Fees and Charges

4.1 Rental rates and other fees are listed on the website and will be detailed in your Order Confirmation.

4.2 The Customer agrees to pay all fees and charges on time, including but not limited to rental fees, optional Damage Protection Plan, taxes, and charges for damage and/or loss of equipment.

4.3 Fees are charged at the time of order placement, except for additional charges incurred thereafter.

4.4 Sales Tax. Sales tax charged for the rental is shown at checkout and in the Order Confirmation. The applicable Florida state and county rates depend on the delivery location and the tax treatment of each charge under applicable law.

4.5 Excessive Cleaning Fee. A cleaning fee of $20 per item will be charged if equipment is returned excessively dirty (e.g., gum, crayon, paint, glue, pen marks, dried food/beverages, vomit, urine, or feces).

4.6 Non-Return. If equipment is not returned at the agreed time and location, the Customer must contact EGO promptly and make it available for return. EGO may seek unpaid rental charges during the period of non-return and reasonable, documented recovery costs. If the equipment cannot be recovered, Section 6.4 governs the replacement charge. A minor breach unrelated to loss or damage does not by itself trigger a full replacement charge. The same loss will not be charged twice.

4.7 Late Return Fee. The agreed return date and time are specified in your Order Confirmation and are essential. A late return fee of $20 per item will be charged for each hour or portion thereof beyond the agreed return time, plus any additional costs. The Customer is responsible for reviewing the return time stated in the Order Confirmation. If you anticipate a late return, contact EGO immediately. Fees may be waived at EGO’s discretion in exceptional circumstances.

4.8 Damage and Loss. The Customer is responsible for documented damage, missing parts, or loss during the Rental Period, except for pre-existing defects, ordinary wear, damage caused by EGO, or damage expressly waived under Section 6. Repairable damage is charged under Section 6.3; unreturned or irreparably damaged equipment is addressed under Section 6.4. EGO will not charge both repair and full replacement for the same item.

4.9 Payment Authorization. Unless otherwise agreed, all fees and charges will be billed to the Customer’s credit card on file as they are incurred. The Customer hereby expressly authorizes Easy Go Orlando to charge the credit or debit card on file for any amounts owed under this Agreement, including but not limited to rental fees, taxes, damage charges, loss or theft charges, late return fees, and cleaning fees. If payment cannot be processed, the Customer agrees to pay immediately upon notice from EGO.

4.10 Stored Card and Off-Session (Card-Not-Present) Charges. To reserve and rent equipment, you agree that we may securely store the card you use at checkout as a "card on file," and you authorize Easy Go Orlando to charge that stored card later on a card-not-present / off-session basis (meaning without you being present and without re-entering your card details) for amounts you owe under this Agreement. Your card is stored and processed by our third-party payment processor, Stripe, Inc.; Easy Go Orlando does not store your full card number. This is a continuing authorization that remains in effect throughout the Rental Period and for thirty (30) days after the equipment is returned or should have been returned, so that post-return charges (such as damage found on inspection) can be completed. Any single automatic (off-session) charge is limited to a maximum of $900.00; if an amount you owe exceeds $900.00 (for example, the replacement value of a Power Chair or Electric Wheelchair under Section 6.4), we will not automatically charge the difference — we will contact you and send a secure payment link so you can review and authorize that amount separately. Each time we charge your stored card, we will email a receipt to the address on your reservation describing the reason and amount. You confirm that you are the authorized cardholder, and you may withdraw this authorization for future charges by contacting us in writing, except that withdrawal does not cancel amounts already owed for a rental in progress or already completed.

4.11 Billing Questions and Payment Disputes. The Customer is encouraged to contact Easy Go Orlando promptly about any disputed charge so the parties can review the reservation, inspection records, invoices, and receipts. EGO may provide those records to its payment processor in response to a payment dispute. Nothing in this Agreement limits any right the Customer has under applicable law or card-network rules to dispute a charge. A charge is owed only if supported by this Agreement and the facts of the particular rental.

§ 5. Cancellations and Refunds

5.1 Cancellations made more than 48 hours before the first rental day are eligible for a 100% refund. Cancellations made less than 48 hours before the rental start date will receive a refund of the total amount paid minus a $50 cancellation fee.

5.2 For defective equipment, refund terms are governed by Section 3.6.

§ 6. Damage Protection Plan

6.1 Optional Damage Waiver. Easy Go Orlando offers an optional Damage Protection Plan ("DPP") at the time of booking for a fee of $15.00 per rented item (one DPP per item; if two items are rented and the DPP is selected, two DPP fees of $15.00 each apply). When selected, the DPP applies to each eligible item it is purchased for. It is a contractual damage waiver, not insurance. The DPP must be selected at checkout and cannot be added after the order is confirmed.

6.2 What the DPP Covers. Subject to the exclusions in Section 6.3, if the DPP is purchased, the Customer will not be charged for accidental damage to the rented equipment, including minor scratches, scuffs, minor dents, and mechanical failures that are not caused by the Customer’s negligence, misuse, or reckless handling. Coverage applies only to the equipment listed on the reservation.

6.3 What the DPP Does NOT Cover. The Damage Protection Plan does not cover and the Customer remains fully liable for:

• Theft, loss, or disappearance of equipment for any reason
• Damage caused by intentional misuse, reckless handling, or gross negligence
• Damage caused by rain or other precipitation, including resulting water intrusion or electrical damage, even if the exposure was accidental
• Water damage caused by flooding, splashing, or immersion in any liquid
• Torn or punctured seat upholstery, broken seat components, and cracked or broken plastic panels (ordinary surface scuffs and minor dents remain subject to Section 6.2)
• Equipment not returned to Easy Go Orlando
• Damage to accessories, straps, baskets, cup holders, or add-on items
• Fraud or any unauthorized use of the equipment

6.3(a) Reference repair charges for non-covered damage. For confirmed, repairable damage, the standard reference charges are $150.00 for rain-related damage, $90.00 for a damaged seat, and $130.00 for a cracked or broken plastic panel, per affected component. EGO will document the condition with inspection photos and a repair record or estimate. If the reasonable repair cost is lower than the reference charge, only the lower amount will be charged. If repair costs more, EGO will provide an itemized estimate and request separate authorization before charging the excess. These are repair charges, not automatic penalties. No charge applies to ordinary wear, a pre-existing defect, or damage caused by EGO; EGO will not bill the same damage twice or add a repair charge to a full replacement charge for the same item.

6.4 Theft, Loss, and Non-Return. The Damage Protection Plan does not waive responsibility for equipment that is stolen, lost, or not returned. Reporting a theft does not by itself cancel the Customer’s obligation to return the equipment or pay an applicable replacement charge. After documenting the missing item and allowing for any return or recovery, EGO may charge the reasonable, documented cost of a new unit of the same model or a substantially equivalent model, including ordinary shipping and tax, but no more than the applicable maximum shown below. Any recovered equipment or salvage value will be credited, and EGO will not recover more than its documented loss. If a new equivalent unit costs more than the published maximum, the maximum still applies unless a different amount was expressly disclosed and accepted before the rental. Card charges remain subject to Section 4.10 and payment-processor approval; amounts above the automatic-charge limit require a separate payment request.

The table states maximum replacement charges, not automatic fees or an amount due merely because a report was made. EGO will provide the Customer with the inspection or non-return record and the replacement-cost calculation before seeking payment.

6.5 Theft Reporting Obligation. If equipment is stolen or lost, the Customer must notify EGO promptly by phone, text, or email; provide the date, location, and circumstances; file a police report as soon as reasonably practicable, preferably within 24 hours of discovery; and provide the report number or copy when available. A police report helps document the event but does not itself make the Damage Protection Plan cover theft or loss. EGO will consider evidence that the equipment was recovered, that EGO had already taken possession, or that EGO caused the loss before assessing a charge under Section 6.4.

6.6 Personal Items. Easy Go Orlando is not responsible for the theft or loss of personal items left in, near, or attached to rented equipment.

§ 7. Term

This Agreement is effective from the date the order is placed until the end of the Rental Period, including any applicable extensions as described in Section 2.2.

§ 8. Additional Customer Responsibilities

8.1 The Customer agrees to use all rented equipment in accordance with the manufacturer’s instructions and guidelines provided by EGO.

8.2 The Customer is responsible for complying with all applicable local, state, and federal laws, as well as any rules imposed by property owners (such as theme parks, hotels, and resorts) regarding the use of rented equipment. The Customer agrees to hold EGO harmless from any fines, claims, or liability arising from the Customer’s failure to comply.

8.3 The Customer confirms that they have read and agree to Easy Go Orlando’s Terms of Use, FAQ, and Privacy Policy available at www.easygoorlando.com.

8.4 Only persons 18 years of age or older may place an order with Easy Go Orlando. By placing an order, you represent and warrant that you are at least 18 years old.

8.5 Weight Capacity. The Customer agrees not to exceed the maximum weight capacity of the rented equipment as specified in the product documentation or as communicated by EGO at the time of delivery. Maximum weight capacity for mobility scooters and power chairs is 300 lbs (136 kg) unless otherwise specified. Damage resulting from exceeding the stated weight capacity is not covered by the Damage Protection Plan, and the Customer will be fully liable for all resulting repair or replacement costs.

8.6 Not Medical Devices; Medical Disclaimer. The rented equipment is provided for general mobility and convenience only. It is not a medical device, is not prescribed, fitted, or certified for any medical condition, and is not a substitute for a wheelchair, scooter, or other assistive device professionally prescribed or fitted by a physician or licensed provider. Easy Go Orlando does not provide medical advice and makes no representation that any item is suitable for the Customer's or any user's specific medical needs. The Customer is solely responsible for determining, ideally in consultation with a qualified healthcare professional, whether a user is physically and cognitively able to operate the equipment safely, and assumes all risk arising from any medical condition of any user.

8.7 Safe Operation; Prohibited Uses. The Customer agrees, and shall ensure every user agrees, that the equipment will NOT be: (a) operated by any person under the influence of alcohol, drugs, or medication that impairs safe operation; (b) operated in a reckless manner, or used for stunts, racing, or towing; (c) used to carry more riders than the number of seats, or any passenger on a single-rider scooter or power chair; (d) taken onto beaches or sand, into pools, lakes, the ocean, or any body of water, or exposed to rain or immersion beyond incidental splashing; (e) operated on public roadways, highways, or in vehicle traffic lanes; or (f) operated in violation of any traffic, pedestrian, or property rule. Users must obey all posted rules of theme parks, hotels, and other venues, yield to pedestrians, operate at safe speeds, charge batteries as instructed, and secure the equipment when unattended.

8.8 Operator Age and Supervision. Mobility scooters, ECVs, and power chairs may be operated only by persons 18 years of age or older (or 16 and older with direct adult supervision where permitted by venue rules). Powered equipment must never be operated by, or left within the control of, a minor or any person unable to operate it safely. For strollers, wagons, and baby gear, the Customer is responsible for proper harnessing, adherence to the manufacturer's age and weight limits, and adult supervision at all times; children must never be left unattended in any equipment. The Customer assumes full responsibility and liability for any user they permit to use the equipment.

§ 9. Disclaimer of Warranties; Limitation of Liability

EASY GO ORLANDO DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, REGARDING ALL PRODUCTS AND SERVICES, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. EASY GO ORLANDO’S MAXIMUM LIABILITY ARISING OUT OF OR IN CONNECTION WITH THIS AGREEMENT, WHETHER BASED ON WARRANTY, CONTRACT, TORT, OR OTHERWISE, SHALL NOT EXCEED THE AMOUNTS ACTUALLY PAID BY THE CUSTOMER UNDER THIS AGREEMENT.

IN NO EVENT SHALL EASY GO ORLANDO BE LIABLE FOR ANY SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO PERSONAL INJURY, DEATH, OR LOSS OF PROPERTY ARISING OUT OF OR IN CONNECTION WITH THIS AGREEMENT, EVEN IF EASY GO ORLANDO HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

THE CUSTOMER CONFIRMS THAT THEY HAVE READ THIS AGREEMENT AND VOLUNTARILY ASSUMES ALL RISKS ASSOCIATED WITH THE USE OF THE RENTED EQUIPMENT. THE CUSTOMER AGREES TO RELEASE, DISCHARGE, AND HOLD HARMLESS EASY GO ORLANDO, ITS AGENTS, CONTRACTORS, EMPLOYEES, OFFICERS, AND REPRESENTATIVES FROM ANY AND ALL LIABILITY FOR PROPERTY DAMAGE, LOSS, PERSONAL INJURY, DEATH, AND/OR OTHER CLAIMS THAT MAY ARISE. THIS RELEASE IS BINDING UPON THE CUSTOMER’S HEIRS, NEXT OF KIN, EXECUTORS, ADMINISTRATORS, AND ASSIGNS.

This release and limitation of liability apply to claims arising from the ordinary negligence of Easy Go Orlando, its agents, contractors, and employees, to the fullest extent permitted by Florida law. They do not apply to gross negligence or willful misconduct where a release of such conduct is prohibited by law. Any claim against Easy Go Orlando must be brought within the shortest period permitted by applicable Florida law.

§ 10. Indemnification

THE CUSTOMER AGREES TO INDEMNIFY, DEFEND, AND HOLD HARMLESS EASY GO ORLANDO AND ITS AGENTS FROM ANY CLAIMS, LIABILITIES (INCLUDING NEGLIGENCE, TORT, AND STRICT LIABILITY), AND EXPENSES, INCLUDING REASONABLE ATTORNEY’S FEES, ARISING OUT OF OR RESULTING FROM THE POSSESSION, CONDITION, USE, OPERATION, HANDLING, TRANSPORTATION, AND/OR RETURN OF RENTED EQUIPMENT, OR FROM ANY BREACH BY THE CUSTOMER OF ANY TERM OR CONDITION OF THIS AGREEMENT.

§ 11. Notices

Any notice required or permitted under this Agreement shall be made in writing and delivered to the respective parties at their primary addresses or as otherwise provided. Notice is deemed received: (i) immediately if delivered in person; (ii) 5 business days after mailing if sent by air mail; (iii) 1–2 business days after dispatch if sent by express courier; or (iv) upon confirmed transmission if sent by email. Easy Go Orlando contact: www.easygoorlando.com

§ 12. Termination

12.1 Either party may terminate this Agreement for cause at any time upon written notice to the other party.

12.2 Easy Go Orlando may terminate this Agreement for convenience upon one (1) week’s prior notice to the Customer.

12.3 The Customer may terminate this Agreement for convenience only in accordance with the cancellation policy in Section 5.1.

§ 13. Intellectual Property

The Customer may not use Easy Go Orlando’s trademarks, service marks, logos, or trade names without prior written consent from 4You Prime Solution LLC.

§ 14. Arbitration

Any dispute, claim, or disagreement arising out of or relating to this Agreement shall first be addressed through good-faith negotiation between the parties. If not resolved within thirty (30) days of written notice, the dispute shall be finally resolved by binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, seated in Orange County, Florida. The Customer and Easy Go Orlando each waive any right to a jury trial and any right to participate in a class, collective, or representative action; disputes will be arbitrated only on an individual basis. Notwithstanding the foregoing, either party may bring an individual claim in the small-claims court of Orange County, Florida, and Easy Go Orlando may bring an action in that court to recover equipment or unpaid charges. In the event of any conflict between this Section and Section 15, this Section 14 governs the manner of resolving disputes.

§ 15. Governing Law

This Agreement shall be governed by the laws of the State of Florida, without regard to its conflict-of-laws rules. To the extent any matter is not subject to arbitration under Section 14, the parties submit to the exclusive jurisdiction and venue of the state and federal courts located in Orange County, Florida, and the Customer irrevocably submits to the personal jurisdiction of such courts.

§ 16. Assignment

The Customer may not assign, transfer, sublease, or lend the rented equipment to any third party without the prior written consent of Easy Go Orlando. Any unauthorized transfer constitutes a material breach of this Agreement. The Customer remains primarily liable for any such unauthorized use.

§ 17. Waiver

The failure of either party to enforce any right under this Agreement shall not constitute a waiver of that or any other right.

§ 18. Severability

If any provision of this Agreement is found invalid or unenforceable, the remaining provisions shall remain in full force and effect.

§ 19. Entire Agreement

This Agreement, the accepted Order Confirmation, and any written changes expressly accepted by both parties constitute the agreement for the reservation. A later website update alone does not amend an existing reservation. Written acceptance may be recorded electronically.

§ 20. Survival

Sections 1.3, 2, 4, 5, 6.3, 6.4, 6.5, 8.5 through 8.8, and 9 through 20 shall survive the termination or expiration of this Agreement.

Last updated: September 2026 — 4You Prime Solution LLC d/b/a Easy Go Orlando