Rental Agreement

This Rental Agreement ("Agreement") is entered into between EASY GO ORLANDO GROUP LLC, a Florida Limited Liability Company, doing business as Easy Go Orlando ("EGO" or "we"), and the Customer named at checkout or when placing an order ("you"). By proceeding, both parties agree to the following:

§ 1. General

1.1 Acceptance of Terms. By clicking the "I Agree" button on the website, placing a rental order through www.easygoorlando.com or by any other means (phone, text, email, in person, through a concierge or third party, etc.), and/or by confirming your agreement verbally or in writing, you accept and agree to this Rental Agreement, the Website Terms of Use, and our Privacy Policy.

1.2 Opt-Out. IF YOU DO NOT AGREE WITH THESE TERMS AND CONDITIONS, YOU MUST NOT PLACE AN ORDER, SIGN THIS AGREEMENT, OR ENGAGE IN ANY RENTAL TRANSACTION WITH EASY GO ORLANDO.

1.3 Modifications. Easy Go Orlando may publish a revised Agreement for future reservations. The version accepted for a confirmed reservation governs that reservation unless the Customer and Easy Go Orlando expressly agree to a change in writing. Publication of a new version alone does not change an existing rental.

1.4 Parties; Operating Entity. This Agreement is made between EASY GO ORLANDO GROUP LLC, a Florida limited liability company, doing business as Easy Go Orlando (“EGO”), and the Customer. For every rental that begins on or after October 20, 2026, EGO is the sole lessor and operator of the equipment and the sole contracting party on EGO’s side. No member, manager, officer, employee, or contractor of EGO is a party to this Agreement or personally liable under it. Notices to EGO may be sent to contact@easygoorlando.com and to EGO’s registered agent address on file with the Florida Division of Corporations.

§ 2. Definitions

2.1 "Website" refers to www.easygoorlando.com, owned and operated by EASY GO ORLANDO GROUP LLC, including all informational, promotional, and transactional content related to equipment rentals.

2.2 "Rental Period" means the period during which the rented equipment is available and/or in use or under the possession and control of the Customer, beginning at the time of actual delivery by EGO to the Customer or agreed location, and ending at the time of actual return to the agreed location. The Rental Period is automatically extended if the Customer fails to return the equipment without EGO’s consent, subject to additional fees as described in Section 4.

2.3 "Damage Protection Plan" is defined in Section 6.

§ 3. Services and Responsibilities

3.1 Orders as Offers. Placing an order constitutes an offer to rent the specified equipment, which EGO may accept or reject. If accepted, a confirmation will be sent via email. If rejected, EGO will make reasonable efforts to notify you. If you do not receive a response, contact us immediately — do not assume your order was confirmed or canceled.

3.2 Substitutions and Delivery Locations. After order confirmation, EGO reserves the right to substitute equipment if a model is discontinued or subject to a recall. Deliveries to private properties (hotels, theme parks, resorts, etc.) are subject to the property owner’s permission. If access is denied, EGO may need to change the delivery location or cancel the order, and will make every effort to notify you and present alternatives.

3.3 Rental, Not Sale. This is a rental agreement. All equipment remains the property of Easy Go Orlando at all times and must be returned to EGO.

3.4 Inspection Upon Delivery. The Customer should inspect the equipment on delivery and report any visible damage, missing part, or operating problem as soon as reasonably possible, preferably within 2 hours, with photos when available. EGO will document the condition at delivery and return. Missing the 2-hour reporting window does not automatically make the Customer responsible for a pre-existing defect or ordinary wear; EGO will consider the delivery and return records and other available evidence before assessing a charge.

3.5 Care and Responsibility. The Customer agrees to use, maintain, and care for all rented equipment in a careful and responsible manner.

3.6 Defective Equipment. If any equipment appears defective, unsafe, or if the Customer does not know how to operate it correctly, the Customer must immediately stop using the equipment and contact EGO. EGO will determine the appropriate course of action, which may include repair, replacement, or a refund for the unused portion of the rental.

3.7 Replacement Response Time. Where EGO advertises a two-hour replacement, that commitment is defined as follows. If equipment fails through no fault of the Customer and the Customer reports it to EGO by phone, WhatsApp or text, EGO will target delivery of a working replacement unit within two (2) hours of that report, counted only during EGO’s business hours (Monday to Saturday 6:30 a.m. to 6:00 p.m., Sunday 6:30 a.m. to 5:00 p.m., Eastern Time), and within EGO’s regular delivery area in the Greater Orlando region. A report made outside business hours starts the two-hour period when business hours next begin. If EGO does not deliver a working replacement within that period, the Customer’s remedy is a refund of the rental charge for each day affected, or, at the Customer’s election, cancellation of the remainder of the rental with a refund of the unused portion. This commitment does not apply where the failure results from misuse, damage, theft, loss, or the Customer being unreachable or away from the delivery address, nor where performance is prevented by weather, road closures, park or resort access restrictions, or other causes beyond EGO’s reasonable control.

3.8 Return. The Customer agrees to return all rented equipment promptly to the location designated by EGO at the agreed return time.

3.9 Customer’s Choice; Exchanges. The Customer selected the equipment model after reviewing the website descriptions, photos, specifications, and weight capacity. Dissatisfaction with a correctly functioning unit that matches the model reserved (including its size, color, speed, comfort, appearance, or turning radius) is not a defect and is not grounds for a refund. After delivery, the Customer may request an exchange for another available model, subject to availability, payment of any difference in rental price, and an Exchange Fee of $45.00 per item. Days already elapsed are not refunded, and the original unit must be returned to EGO. Declining delivered equipment, early return, or non-use does not entitle the Customer to a refund. If EGO’s representative determines that the model is not safe for the intended user, EGO will offer a more suitable model, if available, without an Exchange Fee.

3.10 Delivery Orientation; Test Ride; Unattended Delivery; Safety Video. Delivery Orientation. At delivery, EGO’s representative will demonstrate the controls (power, speed setting, throttle, brake, horn, lights, free-wheel lever, and charging) and review the Safety Rules. The Customer and each Authorized User present (or the person receiving the equipment on the user’s behalf) must confirm by signature, tap, photo, or message that the orientation and Safety Rules were received and that the user is able to operate the equipment. If the user is not present, Section 8.11 applies. EGO may photograph the equipment and, with consent, the user, for condition and orientation records.

Test Ride. Before leaving a scooter or power chair, the representative will ask the intended user to start, steer, stop, and turn the equipment for a short distance in a safe place. If the user cannot do so safely, the representative may decline to leave the equipment under Section 8.15. If the user appears unable to understand the safety instructions, an adult companion or the Customer must be present, in person or by video call, before the equipment is left.

Unattended Delivery. Where the Customer asks EGO to leave the equipment at a front desk, bell services, or similar location without the user present, the Test Ride and in-person orientation do not take place, and the following apply: (a) the equipment must not be used until the Customer or the user has watched the Safety Video and confirmed, by the confirmation link or by reply message, that the orientation and Safety Rules were received and understood; (b) EGO may offer a video-call orientation, and the Customer agrees to take it if the user is a first-time user; (c) use of the equipment is deemed acceptance of this Agreement, the Safety Rules, and the Assumption of Risk and Release; (d) risk of loss, damage, and misuse passes to the Customer when the equipment is left at the location; and (e) EGO may require in-person delivery, or decline unattended delivery, where the answers given at booking indicate the user may be unable to operate the equipment safely, or where the property requires hand delivery.

Safety Video. Immediately after a reservation is made, together with the Order Confirmation, EGO will send the Customer a link to a safety video (in English, Portuguese, and Spanish) by email, text message, WhatsApp, and in the app. The Customer shall ensure that every Authorized User watches the video before first use, and confirms at checkout or at delivery that they have done so. EGO may record the date and time the link was opened. The video supplements, and does not replace, the delivery orientation and the Safety Rules.

§ 4. Fees and Charges

4.1 Rental rates and other fees are listed on the website and will be detailed in your Order Confirmation.

4.2 The Customer agrees to pay all fees and charges on time, including but not limited to rental fees, optional Damage Protection Plan, taxes, and charges for damage and/or loss of equipment.

4.3 Fees are charged at the time of order placement, except for additional charges incurred thereafter.

4.4 Sales Tax. Sales tax charged for the rental is shown at checkout and in the Order Confirmation. The applicable Florida state and county rates depend on the delivery location and the tax treatment of each charge under applicable law.

4.5 Excessive Cleaning Fee. A cleaning fee of $20 per item will be charged if equipment is returned excessively dirty (e.g., gum, crayon, paint, glue, pen marks, dried food/beverages, vomit, urine, or feces).

4.6 Non-Return. If equipment is not returned at the agreed time and location, the Customer must contact EGO promptly and make it available for return. EGO may seek unpaid rental charges during the period of non-return and reasonable, documented recovery costs. If the equipment cannot be recovered, Section 6.4 governs the replacement charge. A minor breach unrelated to loss or damage does not by itself trigger a full replacement charge. The same loss will not be charged twice.

4.7 Late Return Fee. The agreed return date and time are specified in your Order Confirmation and are essential. A late return fee of $20 per item will be charged for each hour or portion thereof beyond the agreed return time, plus any additional costs. The Customer is responsible for reviewing the return time stated in the Order Confirmation. If you anticipate a late return, contact EGO immediately. Fees may be waived at EGO’s discretion in exceptional circumstances.

4.8 Damage and Loss. The Customer is responsible for documented damage, missing parts, or loss during the Rental Period, except for pre-existing defects, ordinary wear, damage caused by EGO, or damage expressly waived under Section 6. Repairable damage is charged under Section 6.3; unreturned or irreparably damaged equipment is addressed under Section 6.4. EGO will not charge both repair and full replacement for the same item.

4.9 Payment Authorization. Unless otherwise agreed, all fees and charges will be billed to the Customer’s credit card on file as they are incurred. The Customer hereby expressly authorizes Easy Go Orlando to charge the credit or debit card on file for any amounts owed under this Agreement, including but not limited to rental fees, taxes, damage charges, loss or theft charges, late return fees, and cleaning fees. If payment cannot be processed, the Customer agrees to pay immediately upon notice from EGO.

4.10 Stored Card and Off-Session (Card-Not-Present) Charges. To reserve and rent equipment, you agree that we may securely store the card you use at checkout as a "card on file," and you authorize Easy Go Orlando to charge that stored card later on a card-not-present / off-session basis (meaning without you being present and without re-entering your card details) for amounts you owe under this Agreement. Your card is stored and processed by our third-party payment processor, Stripe, Inc.; Easy Go Orlando does not store your full card number. This is a continuing authorization that remains in effect throughout the Rental Period and for thirty (30) days after the equipment is returned or should have been returned, so that post-return charges (such as damage found on inspection) can be completed. Any single automatic (off-session) charge is limited to a maximum of $900.00; if an amount you owe exceeds $900.00 (for example, the replacement value of a Power Chair or Electric Wheelchair under Section 6.4), we will not automatically charge the difference — we will contact you and send a secure payment link so you can review and authorize that amount separately. Each time we charge your stored card, we will email a receipt to the address on your reservation describing the reason and amount. You confirm that you are the authorized cardholder, and you may withdraw this authorization for future charges by contacting us in writing, except that withdrawal does not cancel amounts already owed for a rental in progress or already completed.

4.11 Billing Questions and Payment Disputes. The Customer is encouraged to contact Easy Go Orlando promptly about any disputed charge so the parties can review the reservation, inspection records, invoices, and receipts. EGO may provide those records to its payment processor in response to a payment dispute. Nothing in this Agreement limits any right the Customer has under applicable law or card-network rules to dispute a charge. A charge is owed only if supported by this Agreement and the facts of the particular rental.

4.12 Failed Delivery; Customer Not Present. The Customer, or an adult Authorized Representative, must be present at the confirmed delivery address and reachable by phone during the delivery window. If EGO’s representative arrives within the window and cannot complete delivery because the Customer is absent, unreachable, or the address is inaccessible, the representative will attempt to contact the Customer by phone, text, and WhatsApp and will wait up to fifteen (15) minutes. If delivery still cannot be completed: (a) the attempt is a “Failed Delivery”; (b) a Redelivery Fee of $45.00 applies for each additional trip required; (c) a new delivery is subject to availability and the next available delivery window; and (d) the Rental Period will start on the actual delivery date, with the same number of days, at no additional rental charge. EGO will not leave equipment unattended unless the Customer authorizes it in writing, at the Customer’s sole risk.

4.13 Unresponsive Customer. If the equipment has not yet been delivered and, after the scheduled delivery time, the Customer does not answer EGO’s calls or reply to EGO’s messages (phone, SMS, WhatsApp, and email) for twelve (12) hours, the reservation is treated as a Failed Delivery under Section 4.12, EGO may cancel it, the rental charges are non-refundable, and EGO may release the equipment to other customers.

If the equipment was already delivered and the Customer is unreachable for twelve (12) hours after the scheduled delivery time, the Customer is deemed to have accepted the equipment in good working order, the rental continues, and charges accrue. EGO may contact the emergency contact on file, and if EGO has reason to believe a user may be injured or in distress, EGO may request a welfare check from local authorities or emergency services. If the equipment is not returned within twenty-four (24) hours after the scheduled return time, the provisions of Section 4.6 apply and EGO may retrieve the equipment from the delivery address, notify the property management, and, where appropriate, notify law enforcement.

4.14 Lost or Damaged Keys and Chargers. If the Customer loses, damages, or fails to return a key, the Customer shall pay $20.00 per key, plus a delivery fee of $25.00 if EGO delivers a replacement key to the Customer. If the Customer loses, damages, or fails to return a charger, the Customer shall pay $35.00 per charger, plus a delivery fee of $25.00 if EGO delivers a replacement charger to the Customer. These charges are in addition to the rental charges, are not covered by the Damage Protection Plan, and may be charged to the card on file under Sections 4.9 and 4.10 after notice and an emailed receipt describing the reason and amount. Normal wear is not a loss.

§ 5. Cancellations and Refunds

5.1 Cancellations made more than 48 hours before the first rental day are eligible for a 100% refund. Cancellations made less than 48 hours before the rental start date will receive a refund of the total amount paid minus a $50 cancellation fee.

5.2 For defective equipment, refund terms are governed by Section 3.6.

§ 6. Damage Protection Plan

6.1 Optional Damage Waiver. Easy Go Orlando offers an optional Damage Protection Plan ("DPP") at the time of booking for a fee of $15.90 per rented item (one DPP per item; if two items are rented and the DPP is selected, two DPP fees of $15.90 each apply). When selected, the DPP applies to each eligible item it is purchased for. It is a contractual damage waiver, not insurance. The DPP must be selected at checkout and cannot be added after the order is confirmed.

6.2 What the DPP Covers. Subject to the exclusions in Section 6.3, if the DPP is purchased, the Customer will not be charged for accidental damage to the rented equipment, including minor scratches, scuffs, minor dents, and mechanical failures that are not caused by the Customer’s negligence, misuse, or reckless handling. Coverage applies only to the equipment listed on the reservation.

6.3 What the DPP Does NOT Cover. The Damage Protection Plan does not cover and the Customer remains fully liable for:

• Theft, loss, or disappearance of equipment for any reason
• Damage caused by intentional misuse, reckless handling, or gross negligence
• Damage caused by rain or other precipitation, including resulting water intrusion or electrical damage, even if the exposure was accidental
• Water damage caused by flooding, splashing, or immersion in any liquid
• Torn or punctured seat upholstery, broken seat components, and cracked or broken plastic panels (ordinary surface scuffs and minor dents remain subject to Section 6.2)
• Equipment not returned to Easy Go Orlando
• Damage to accessories, straps, baskets, cup holders, or add-on items
• Fraud or any unauthorized use of the equipment

6.3(a) Reference repair charges for non-covered damage. For confirmed, repairable damage, the standard reference charges are $150.00 for rain-related damage, $90.00 for a damaged seat, and $130.00 for a cracked or broken plastic panel, per affected component. EGO will document the condition with inspection photos and a repair record or estimate. If the reasonable repair cost is lower than the reference charge, only the lower amount will be charged. If repair costs more, EGO will provide an itemized estimate and request separate authorization before charging the excess. These are repair charges, not automatic penalties. No charge applies to ordinary wear, a pre-existing defect, or damage caused by EGO; EGO will not bill the same damage twice or add a repair charge to a full replacement charge for the same item.

6.4 Theft, Loss, and Non-Return. The Damage Protection Plan does not waive responsibility for equipment that is stolen, lost, or not returned. Reporting a theft does not by itself cancel the Customer’s obligation to return the equipment or pay an applicable replacement charge. After documenting the missing item and allowing for any return or recovery, EGO may charge the reasonable, documented cost of a new unit of the same model or a substantially equivalent model, including ordinary shipping and tax, but no more than the applicable maximum shown below. Any recovered equipment or salvage value will be credited, and EGO will not recover more than its documented loss. If a new equivalent unit costs more than the published maximum, the maximum still applies unless a different amount was expressly disclosed and accepted before the rental. Card charges remain subject to Section 4.10 and payment-processor approval; amounts above the automatic-charge limit require a separate payment request.

The table states maximum replacement charges, not automatic fees or an amount due merely because a report was made. EGO will provide the Customer with the inspection or non-return record and the replacement-cost calculation before seeking payment.

6.5 Theft Reporting Obligation. If equipment is stolen or lost, the Customer must notify EGO promptly by phone, text, or email; provide the date, location, and circumstances; file a police report as soon as reasonably practicable, preferably within 24 hours of discovery; and provide the report number or copy when available. A police report helps document the event but does not itself make the Damage Protection Plan cover theft or loss. EGO will consider evidence that the equipment was recovered, that EGO had already taken possession, or that EGO caused the loss before assessing a charge under Section 6.4.

6.6 Personal Items. Easy Go Orlando is not responsible for the theft or loss of personal items left in, near, or attached to rented equipment.

§ 7. Term

This Agreement is effective from the date the order is placed until the end of the Rental Period, including any applicable extensions as described in Section 2.2.

§ 8. Additional Customer Responsibilities

8.1 The Customer agrees to use all rented equipment in accordance with the manufacturer’s instructions and guidelines provided by EGO.

8.2 The Customer is responsible for complying with all applicable local, state, and federal laws, as well as any rules imposed by property owners (such as theme parks, hotels, and resorts) regarding the use of rented equipment. The Customer agrees to hold EGO harmless from any fines, claims, or liability arising from the Customer’s failure to comply.

8.3 The Customer confirms that they have read and agree to Easy Go Orlando’s Terms of Use, FAQ, and Privacy Policy available at www.easygoorlando.com.

8.4 Only persons 18 years of age or older may place an order with Easy Go Orlando. By placing an order, you represent and warrant that you are at least 18 years old.

8.5 Weight Capacity. The maximum combined weight of the rider and everything carried is: Three-Wheel Standard 300 lb (136 kg); Three-Wheel Confort 300 lb (136 kg); Standard Comfort Scooter 440 lb (200 kg); Heavy-Duty Scooter 440 lb (200 kg); Standard Power Chair 300 lb (136 kg); Power Chair Long Range 350 lb (159 kg); any other item, the limit shown on its product page or in the Order Confirmation. The Customer declares at booking the approximate weight of each user and certifies that it is within the limit of the model reserved. Capacity and battery range are reduced on slopes and with heavy loads.

Exceeding the limit, even briefly, is a prohibited use. It voids the Damage Protection Plan, makes the Customer fully liable for resulting repair, replacement, and injury-related costs, and allows EGO to refuse delivery or end the rental under Section 8.15, without refund.

8.6 No Medical Advice; Customer’s Responsibility. EGO does not provide medical advice, does not prescribe, fit, or evaluate any user, and makes no representation that any item is suitable for a user’s specific medical needs. The Customer is solely responsible for determining, ideally with a healthcare professional, whether each user can operate the equipment safely.

8.7 Safe Operation; Prohibited Uses. The Customer agrees, and shall ensure every user agrees, that the equipment will NOT be: (a) operated by any person under the influence of alcohol, drugs, or medication that impairs safe operation; (b) operated in a reckless manner, or used for stunts, racing, or towing; (c) used to carry more riders than the number of seats, or any passenger on a single-rider scooter or power chair; (d) taken onto beaches or sand, into pools, lakes, the ocean, or any body of water, or exposed to rain or immersion beyond incidental splashing; (e) operated on public roadways, highways, or in vehicle traffic lanes; or (f) operated in violation of any traffic, pedestrian, or property rule. Users must obey all posted rules of theme parks, hotels, and other venues, yield to pedestrians, operate at safe speeds, charge batteries as instructed, and secure the equipment when unattended.

8.8 Operator Age; Baby Gear. Mobility scooters, ECVs, and power chairs may be operated only by persons eighteen (18) years of age or older who are Authorized Users. No person under eighteen (18) may operate powered equipment, with or without supervision. For strollers, wagons, and baby gear, the Customer is responsible for proper harnessing, the manufacturer’s age and weight limits, and constant adult supervision.

8.9 Three-Wheel Scooter Notice. The Customer acknowledges that three-wheel mobility scooters have a narrower wheelbase than four-wheel models and are less stable when turning, braking, or traveling on slopes, curbs, and uneven, wet, or crowded surfaces. Three-wheel scooters are not recommended for, and the Customer agrees not to permit their use by, any person who has balance, strength, vision, hearing, cognitive, or coordination limitations, a history of falls, or other conditions that could prevent safe operation, unless that person has been evaluated as able to operate such equipment safely.

EGO does not evaluate or certify any user’s ability. The Customer represents that every person who will operate the equipment is able to do so safely, that the Customer selected the model after considering that person’s abilities, and that the choice of model is the Customer’s alone and at the Customer’s sole responsibility. If you are unsure, consult a healthcare professional before the rental.

8.10 Authorized Users. Only the persons named as Authorized Users in the reservation, or added with EGO’s written consent, may operate the equipment. Every Authorized User must be at least eighteen (18) years old. No person under eighteen (18) may operate any scooter, ECV, or power chair, with or without supervision. The Customer shall ensure that each Authorized User has read and accepted Sections 8, 9, and 10 and the Safety Rules before first use. The Customer is jointly and severally liable for the acts and omissions of every Authorized User and of anyone else to whom the Customer gives access to the equipment. Each Authorized User, by operating the equipment, agrees to be bound by this Agreement, including the Assumption of Risk, Release, and Indemnity provisions.

One Person at a Time. Each unit of equipment is designed for one person only. It is strictly prohibited for two or more persons to use, ride, sit on, or occupy the same unit at the same time, including a passenger, a child on the operator’s lap, or a person standing on or holding on to the unit. Any such use is a material breach, voids the Damage Protection Plan, and is a use at the Customer’s sole risk.

8.11 Rental on Behalf of Another Person. If the Customer rents equipment for use by another person (including a parent, relative, or friend), the Customer: (a) represents that the Customer has authority to bind that person to this Agreement or will obtain that person’s acknowledgment before first use; (b) shall provide at booking the user’s name, approximate weight, and any mobility, vision, balance, or cognitive limitation relevant to safe operation; (c) remains primarily and personally liable for the user’s use of the equipment whether or not the user is present at delivery; (d) agrees to indemnify EGO under Section 10 for any claim brought by or on behalf of the user, including claims by heirs, guardians, family members, or insurers; and (e) confirms that the user has been informed of, and accepts, the risks and rules of this Agreement.

If the user is not present at delivery, the equipment must not be used until the user has received the orientation described in Section 3.10 (which may be given by video call with EGO) and has accepted the Safety Rules.

Customer’s Choice; Responsible Adult. When renting for another person, the Customer certifies that the Customer has considered the user’s ability to walk, see, balance, and understand instructions and has chosen the equipment accordingly. The Customer shall remain reachable by phone throughout the rental and shall provide an emergency contact. If the user has a condition that may affect safe operation, the Customer agrees that a responsible adult will accompany or supervise the user when the equipment is in use, and will not leave a user who needs supervision alone with powered equipment. The Customer represents that the user is able to understand and follow the Safety Rules, or that the Customer is the user’s legal representative or caregiver with authority to act for the user. EGO does not recommend, select, or evaluate equipment for any user. The choice of item is the Customer’s alone and at the Customer’s sole responsibility. EGO may require in-person delivery under Section 3.10, and where the Test Ride cannot be completed safely EGO may decline to leave the equipment under Section 8.15.

8.12 Accidents and Injuries. In any accident, fall, collision, injury, or near-miss involving the equipment, the Customer and each Authorized User shall: (a) call 911 first if anyone needs medical attention; (b) stop using the equipment immediately and not allow further use until EGO clears it; (c) notify EGO by phone, text message, WhatsApp, email, or in the app within two (2) hours, giving the date, time, location, persons involved, injuries, and witnesses; (d) take photographs of the equipment, the scene, and any visible injuries; (e) not repair, alter, or discard the equipment or its battery, and keep it available for EGO’s inspection; (f) not admit fault or settle any claim on EGO’s behalf; and (g) cooperate with EGO and its insurers. To the extent permitted by law, the Customer is liable for loss that results from a failure to comply.

8.13 Safety Rules. The Customer and every Authorized User agree to follow these rules at all times:

1. One rider only. No passengers, children, or pets on the equipment or on the operator’s lap.
2. Travel at walking speed. Slow down for turns, crowds, doorways, and indoor areas.
3. Do not make sharp turns at speed or on slopes or uneven surfaces. Do not stop on a slope.
4. Do not tow or push anything (strollers, wagons, carts) and do not attach anything to the equipment.
5. Do not operate when tired, dizzy, ill, or under the influence of alcohol, drugs, or medication that impairs judgment.
6. Do not use in rain, standing water, puddles, sand, wet grass, or near pools and beaches.
7. Sit fully and face forward before turning the power on. Keep arms and legs inside the unit.
8. Do not climb or descend curbs higher than three (3) inches, stairs, or escalators. Use ramps and cut-outs. Do not exceed the slope rating in the manufacturer’s manual.
9. Use extreme caution in elevators, buses, and boarding areas, and follow staff instructions.
10. Do not use a phone, headphones, or any device while operating.
11. Stay on sidewalks and pedestrian paths. Never operate on roads, highways, or vehicle lanes. Yield to pedestrians.
12. Turn the power off and take the key when the unit is unattended. Charge the battery fully every night with the supplied charger.
13. Do not repair, modify, or open the equipment. Do not exceed the weight capacity.
14. Obey the rules of hotels, resorts, theme parks, and other venues.

8.14 User Acknowledgment; Key Seal. Before first use, each Authorized User must personally accept the Assumption of Risk, the Release, and the Safety Rules of this Agreement by breaking the Key Seal and operating the equipment, as described below. EGO also sends the Customer a unique link with the Order Confirmation, which the Customer may forward to each Authorized User to accept electronically by entering their full name and checking the acceptance box; EGO then records the user’s name, the date and time, the device and IP address, and the equipment identifier. Use of the link is optional and is not required for the acknowledgment to be effective.

If a user operates the equipment without completing the acknowledgment, the user and the Customer are deemed to have accepted this Agreement by that use, and the Customer remains liable for the user as provided in Sections 8.10 and 8.11.

Key Seal. Each unit is delivered with a tamper-evident seal placed over the key or ignition. The seal states, in English, Portuguese, and Spanish, that breaking or removing it and operating the equipment means the user accepts this Agreement, the Assumption of Risk and Release, and the Safety Rules. EGO photographs the intact seal at delivery. A user who does not agree must not break the seal and may cancel by contacting EGO, in which case EGO will collect the equipment and refund the rental charge for the unused days less the $45.00 trip fee. Breaking the seal and operating the equipment is deemed acceptance by the user and by the Customer.

8.15 Safety Refusal and Recovery. EGO and its representatives may, in good faith, refuse to deliver or leave the equipment, recover the equipment, or end the rental at any time if EGO reasonably believes, based on observed facts, that the equipment is being used or is about to be used in an unsafe manner, in violation of this Agreement, or by a person who cannot operate it safely (including intoxication, inability to understand the controls after orientation, weight above the limit, or an unauthorized or underage operator). In that case EGO will refund the unused full days of the rental less the Redelivery Fee of $45.00 and any charges for damage, except that no refund is due where the cause is intoxication, underage operation, or deliberate misuse.

§ 9. Assumption of Risk; Release; Disclaimer of Warranties

9.1 Assumption of Risk. The Customer and every Authorized User acknowledge that operating mobility equipment involves inherent risks, including falls, tip-overs, collisions with people, vehicles, or objects, loss of control, battery or mechanical failure, uneven or wet surfaces, crowds, and weather, which may cause serious bodily injury, property damage, or death, and which cannot be eliminated. They voluntarily assume all such risks, known or unknown, including risks arising from the ordinary negligence of EGO, to the fullest extent permitted by Florida law.

9.2 Release. In consideration of the rental, the Customer, for themself and for each Authorized User and their spouses, heirs, personal representatives, and assigns, releases EGO and its members, managers, employees, agents, contractors, insurers, and affiliates (the “Released Parties”) from all claims, demands, and causes of action for personal injury, death, or property damage arising from the rental or use of the equipment, INCLUDING CLAIMS ARISING FROM THE NEGLIGENCE OF THE RELEASED PARTIES. The Customer and each Authorized User further covenant not to sue any Released Party for any released claim. This release does not apply to gross negligence or intentional misconduct.

9.3 Warranty Disclaimer; Limit on Other Damages. The equipment is rented as is, subject to Sections 3.6 and 3.7. To the extent permitted by law, EGO disclaims implied warranties of merchantability and fitness for a particular purpose, and EGO’s liability for damages other than personal injury or death is limited to the amounts paid under this Agreement. IN NO EVENT SHALL EGO BE LIABLE FOR ANY SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, OR FOR LOSS OF PROPERTY, ARISING OUT OF OR IN CONNECTION WITH THIS AGREEMENT, EVEN IF EGO HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

9.4 Conspicuous Notice. READ THIS BEFORE ACCEPTING. BY ACCEPTING THIS AGREEMENT YOU ARE GIVING UP LEGAL RIGHTS, INCLUDING THE RIGHT TO SUE EGO FOR INJURIES CAUSED BY ITS ORDINARY NEGLIGENCE. YOU HAVE READ SECTIONS 9.1 AND 9.2 AND UNDERSTAND THEM.

9.5 No Insurance Provided. EGO does not provide health, accident, travel, or liability insurance to the Customer or any user, and the Damage Protection Plan is not insurance. The Customer is responsible for medical and other expenses of every user and is encouraged to confirm coverage under their own health, travel, homeowner’s or renter’s, or credit card policies before use.

§ 10. Indemnification

The Customer shall indemnify, defend, and hold harmless EGO and the Released Parties from claims, liabilities, damages, fines, and expenses, including reasonable attorneys’ fees and collection costs, arising from the possession, use, operation, or return of the equipment by the Customer, any Authorized User, or any person to whom the Customer gave access, including claims brought by Authorized Users, their family members, heirs, or insurers, and by third parties such as pedestrians, other guests, and property owners, and including any breach of this Agreement. This obligation does not apply to the extent a claim is caused by EGO’s gross negligence or willful misconduct.

§ 11. Notices

Any notice required or permitted under this Agreement shall be made in writing and delivered to the respective parties at their primary addresses or as otherwise provided. Notice is deemed received: (i) immediately if delivered in person; (ii) 5 business days after mailing if sent by air mail; (iii) 1–2 business days after dispatch if sent by express courier; or (iv) upon confirmed transmission if sent by email. Easy Go Orlando contact: www.easygoorlando.com

§ 12. Termination

12.1 Either party may terminate this Agreement for cause at any time upon written notice to the other party.

12.2 Easy Go Orlando may terminate this Agreement for convenience upon one (1) week’s prior notice to the Customer.

12.3 The Customer may terminate this Agreement for convenience only in accordance with the cancellation policy in Section 5.1.

§ 13. Intellectual Property

The Customer may not use Easy Go Orlando’s trademarks, service marks, logos, or trade names without prior written consent from EASY GO ORLANDO GROUP LLC.

§ 14. Arbitration

Any dispute, claim, or disagreement arising out of or relating to this Agreement shall first be addressed through good-faith negotiation between the parties. If not resolved within thirty (30) days of written notice, the dispute shall be finally resolved by binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, seated in Orange County, Florida. The Customer and Easy Go Orlando each waive any right to a jury trial and any right to participate in a class, collective, or representative action; disputes will be arbitrated only on an individual basis. Notwithstanding the foregoing, either party may bring an individual claim in the small-claims court of Orange County, Florida, and Easy Go Orlando may bring an action in that court to recover equipment or unpaid charges. In the event of any conflict between this Section and Section 15, this Section 14 governs the manner of resolving disputes.

§ 15. Governing Law

This Agreement shall be governed by the laws of the State of Florida, without regard to its conflict-of-laws rules. To the extent any matter is not subject to arbitration under Section 14, the parties submit to the exclusive jurisdiction and venue of the state and federal courts located in Orange County, Florida, and the Customer irrevocably submits to the personal jurisdiction of such courts.

§ 16. Assignment

The Customer may not assign, transfer, sublease, or lend the rented equipment to any third party without the prior written consent of Easy Go Orlando. Any unauthorized transfer constitutes a material breach of this Agreement. The Customer remains primarily liable for any such unauthorized use.

§ 17. Waiver

The failure of either party to enforce any right under this Agreement shall not constitute a waiver of that or any other right.

§ 18. Severability

If any provision of this Agreement is found invalid or unenforceable, the remaining provisions shall remain in full force and effect.

§ 19. Entire Agreement

This Agreement, the accepted Order Confirmation, and any written changes expressly accepted by both parties constitute the agreement for the reservation. A later website update alone does not amend an existing reservation. Written acceptance may be recorded electronically.

§ 20. Survival

Sections 1.3, 2, 4, 5, 6.3, 6.4, 6.5, 8.5 through 8.15, and 9 through 20 shall survive the termination or expiration of this Agreement.

Version 2026-10-24 · Last updated: October 24, 2026 — EASY GO ORLANDO GROUP LLC d/b/a Easy Go Orlando