FREE delivery
(321) 522-6403Delivery & Cancellation Policies
No surprises, no fine-print games. Here's exactly how delivery, pickup, changes and refunds work for your Easy Go Orlando rental.
Delivery Policy
At Easy Go Orlando, we are committed to delivering your rental equipment safely and on time. Please read this policy carefully before completing your reservation.
Delivery Window
All deliveries are scheduled within a 30-minute arrival window. Our team will contact you via SMS or WhatsApp at (321) 522-6403 to coordinate the exact time and delivery location.
Delivery Areas
We deliver to the following areas in and around Orlando, FL:
Free Delivery
Delivery and pickup are FREE on every order — we just ask for a 3-day minimum. Delivery is free on every order.
Delivery Hours
We deliver and pick up 7 days a week — 7:00 AM to 7:00 PM Monday to Friday, and 7:00 AM to 5:00 PM on Saturday and Sunday (Eastern Time). Every rental has a 3-day minimum. Deliveries outside of these hours may be arranged in advance for an additional fee.
Cancellation Policy
Please read this policy carefully before completing your reservation. By checking the agreement box at checkout, you confirm that you have read, understood, and agreed to all terms below.
Cancellation Fees
Early Returns
No refunds or credits will be issued for equipment returned before the end of the reserved rental period. The full rental fee applies regardless of early return.
Damage, Loss & Theft
The customer is fully responsible for all damage, loss, or theft of rental equipment during the rental period. Damage charges will be assessed based on repair or full replacement cost and charged to the credit card on file. Replacement values are:
If actual repair or replacement costs exceed the values listed above, the customer will be responsible for the full amount. Easy Go Orlando reserves the right to obtain repair estimates from licensed technicians.
Credit Card Authorization
By placing a reservation, you authorize Easy Go Orlando to charge the credit card provided for any of the following:
Liability Waiver
The customer assumes full responsibility for the safe and appropriate use of all rented equipment. Easy Go Orlando is not liable for any injuries, accidents, property damage, or incidents of any kind occurring during the use of rental equipment. It is the customer's sole responsibility to ensure that all users of the equipment are physically capable and properly trained to operate it safely.
Disputes
Any disputes regarding charges or this policy should be directed to Easy Go Orlando via SMS at (321) 522-6403 before initiating a chargeback or dispute with your credit card provider. We are committed to resolving all issues fairly and promptly.
Policy Updates
Easy Go Orlando reserves the right to update this policy at any time. The policy in effect at the time of your reservation will apply to your rental agreement.
Full Rental Agreement
The complete legal terms — fees, Damage Protection Plan, liability, replacement values, governing law and more.
Have a question about your specific hotel, dates or a special request? We answer fast in English, Portuguese and Spanish, 7 days a week.
Message Us
Privacy & Cookies
Last updated: 9 September 2026. This page explains what 4You Prime Solution LLC, a Florida limited liability company doing business as Easy Go Orlando (“we”), collects when you use easygoorlando.com, why we collect it, who else sees it, and how to ask us to delete it. It is the same company named in our Rental Agreement.
What we collect
- To fulfil a rental: your name, e-mail, phone number, delivery and pickup address (hotel, resort or vacation home, plus room number when you give it), your rental dates and times, the equipment you chose, and any note you write us.
- To take payment: your card is entered on Stripe’s own checkout page and never reaches our servers. What we store is a Stripe reference to that card so we can charge you later for the things the rental agreement allows — damage, theft, late return or an extra day. We do not store your card number, expiry or security code.
- To prove you accepted the rental agreement: the version of the agreement, the date and time, and your IP address at that moment.
- If you contact us or ask for a discount: the e-mail or phone number you type into a form, the WhatsApp pop-up or the newsletter box.
- Automatically, as you browse: pages viewed, approximate location from your IP, device and browser, the site that referred you, and the advertising click identifier if you arrived from an ad.
Who else sees it
We do not sell your personal information and we do not share it for anyone else’s advertising. We use these companies to run the business, and each only receives what it needs:
- Stripe — payments and the saved card.
- Supabase — the database that holds your reservation.
- Google Analytics and Google Ads — which pages get used and which ads lead to bookings.
- Microsoft Clarity — records how visitors move through the pages (clicks, scrolling and mouse movement) so we can find broken steps in the booking flow. What you type into form fields is masked.
- Resend and Google Workspace — the confirmation and support e-mails.
- Vercel — hosting, which keeps short-lived server logs.
We also disclose information when the law requires it, or when it is necessary to defend a claim — for example a chargeback dispute over a rental.
Cookies and what is stored on your device
The site keeps a small amount of information in your browser so the booking works and so we can tell which advertising actually pays for itself:
- Needed for the site to work: the dates and equipment you picked, so you do not lose your cart; your chosen language; and, once you have booked, the link to your own reservation.
- Measurement: Google Analytics and Microsoft Clarity identifiers, and the advertising click identifier from Google Ads, which we keep for up to 90 days so a booking made a week after the click still gets credited to the right campaign.
Clearing your browser’s site data removes all of it. Browser “do not track” and ad-blocking settings are respected by the tools above.
How long we keep it
Reservation and payment records are kept while they may still be needed for tax, accounting or a dispute. Marketing contacts are kept until you ask to be removed. Analytics data expires on the schedule set by each provider.
Your choices
Write to contact@easygoorlando.com and ask us to show you what we hold about you, correct it, delete it, or stop contacting you. We answer in English, Portuguese and Spanish. If we cannot delete something — a paid invoice we must keep for tax, for instance — we will tell you which record and why. To stop marketing messages, reply STOP to a text or use the unsubscribe link in any e-mail; that does not stop the messages about a rental you have booked.
If you are in a place with its own privacy law, such as California or the European Union, those rights apply to you and the same address is where you exercise them.
Children
We rent equipment used by families, but the site is meant to be used by adults. We do not knowingly collect information directly from children.
Changes
If we change how any of this works, we change this page and the date at the top on the same day.